In today’s crowded online retail space, customers crave the personalized, interactive shopping experience of brick‑and‑mortar stores. Popin fills that gap by bringing real‑life consultation right to your website, transforming passive browsing into engaging, conversion‑driving conversations.
Popin – Video shopping for your website
What Is Popin?
Popin is a video consultation tool designed for merchants who want to replicate in‑store consultative selling online. It answers a core challenge: “How do I engage with an online brand just like I would in real life?” By embedding a live “video call with an agent” button on product pages, Popin lets your visitors ask questions, see demos, and get expert advice—all over web video.
Key Benefits
- Bring IRL Experience Online
Customers can watch, chat, and video‑call with your team just as they would at a physical store. This human touch reduces purchase hesitation and fosters trust. - Deeper Engagement, Higher Conversions
Popin’s consultative approach leads to more meaningful interactions. Brands report up to 3× more conversions when they combine product pages with live video support. - Seamless Integrations
Out‑of‑the‑box integrations connect Popin with your existing tech stack—whether it’s Shopify, Magento, or a custom platform—so you can keep using your preferred customer‑relationship and analytics tools. Popin – Video shopping for your website - 24/7 Support & Onboarding
From dedicated customer‑success managers to around‑the‑clock technical assistance, Popin ensures your team is up and running smoothly.
Spotlight on Features
- One‑Click Video Shopping
Embed a “Live Help” button on any page. A single click launches a high‑quality video session where agents can share screens, demonstrate products, and guide customers step by step. - Agent Dashboard & Analytics
Track live call metrics—call success rates, average session length, and conversion uplift—to continually optimize your support strategy. - Customizable UI
Match the Popin button and pop‑up windows to your brand colors and fonts. Maintain a cohesive look and feel without any front‑end development work. - Mobile‑First Experience
Both customers and agents can connect via smartphone or tablet, ensuring on‑the‑go accessibility and a seamless experience across devices. - Rich Integrations
Connect with CRM, helpdesk, and marketing automation platforms to automatically log interactions and follow up with targeted offers.
Real‑World Impact
- 94.5% Call Success Rate: Nearly all initiated video sessions connect successfully, minimizing friction for customers.
- 15% Average Conversion Rate: Popin users see a significant bump in checkout completion compared to standard product pages.
- 3× Conversion Lift: When paired with traditional support channels, Popin drives three times the conversions.
How to Get Started
- Schedule a Demo: See Popin in action and discuss your needs with their team.
- Select a Plan: From custom enterprise options to scalable packages, choose the pricing tier that fits your growth stage.
- Onboard & Launch: Benefit from dedicated onboarding support to configure integrations, customize your UI, and train your agents.
- Measure & Optimize: Use Popin’s dashboard to track engagement metrics and iterate on your video‑shopping strategy.
Why Popin Belongs in Your Toolkit
In an era where customer experience is the ultimate differentiator, Popin gives you the tools to stand out. By merging the tactile confidence of in‑person consultations with the convenience of online shopping, you’ll not only boost conversions but also forge stronger, longer‑lasting relationships with your audience.
Interested in taking your online store to the next level? Fill out the e‑commerce consultation form—let’s schedule a personalized strategy session and explore how video shopping with Popin can drive growth for your business.
For more “E‑commerce Essentials” and expert tool recommendations, keep exploring our blog at vaibhav.co.uk/blog.